We believe in offering good prices and best service, as such, we regulary have items as special offers or on sale. All sale items and as special offers are exempt from any discounts or promotions. Once an item has finished being in a sale or as a special offer then it can no longer be purchased at that lower rate but only at the rate currently advertised online.

Grading

Some of our products are Graded due to their condition, this is as follows: New: Items that have not been used or issued, In a new and unsed condition which may come with or without packaging. Supergrade: Items which may have been issued but show no signs or wear, damage, marks or similar. Grade 1: Items that have been issued and may show signs of use such as fading of colours, scuffs or crease wear from ironing but are all in a good working order.

In the case of Soldier 95 & Soldier 2000 Combat Jackets, Smocks & Shirts, irregardless of their description, these may have small stitch marks above the left breast. This is from the sewing of name tapes onto these items in the Armed Forces and Exped Outdoors Ltd cannot be held responsible for this. These marks are not taken into consideration during the sorting process. If the stitch marks are severe, then the item may be downgraded a refund issued and/or the item disposed off.

It is our policy not to stock Grade 2 items: however, occasionally items may appear as Special Offers or Clearance as deemed appropriate

Please note that whilst we try to be as accurate as possible in our descriptions, occasionally items do get mixed during the sorting process and posted out, if you have received items that are not accurated described, please do not hesitate to contact us.

Descriptions

Any items stated as Issue are all genuine items that are issued to the UK Armed Forces and can be in either New, Supergrade or Grade 1 condition. Items stated as Style in the title are faithfull and great quality reproduction versions of the genuine items.

Offensive Weapons Act 1996

Under the terms of this act, it is a criminal offence to sell a knife or other items such as ice axes, saws and similar items to persons under the age of 18. This also applies to any person purchasing a knife or similar for a third party who is under 18 years old. Please note that by accepting these terms you are agreeing that you are indeed over 18 years of age or over and not supplying offensive weapons to persons under 18 .

Quality and Use of Products

We make every effort to ensure that the products advertised on our site are of a high quality. We are governed by the manufacturers ability to provide the quality of product. There are times when this may be beyond our control. We make every effort to ensure that the purpose for which the product is advertised is the correct one. Products must at all times be taken in conjunction with the manufacturers instructions, please read carefully before use.

VAT Policy

All prices show are inclusive of VAT at the current rate.

Title of Goods

Title of goods remains with Exped Outdoors Ltd until the goods are paid in full.

Pricing

All prices are correct at the time of input. Exped Outdoors Ltd reserves the right to amend stock levels, colours and prices at any time.

Whilst we endeavour to represent all produts in a true and accurate way, colours and images may differ slightly due to limitations during the printing and/or photographic process's.

All measurements are approximates

Please feel free to contact us in relation to any of our policies.

Customer Complaints

We make every effort to ensure that the service we provide is as efficient and effective as possible. However, if you do have a complaint about a product or our service, then e-mail our customer services department at contact@expedoutdoors.co.uk We will acknowledge a complaint within 5 working days and our customer services department will endeavour to resolve the complaint as quickly possible keeping you informed at all times. All complaints will be confidential and treated fairly. Remember, we have a 10 day money back guarantee.